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Чтобы вникнуть в формат экзамена, полезно изучать примеры успешных ответов. Обращайте внимание на структуру ответа; какие слова и грамматические конструкции используются. Можно выписывать формальные и неформальные слова и выражения.
On a recent holiday you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter:
• Describe the item you lost
• Explain how you lost it.
• Tell the insurance company what you would like them to do.
Dear Sir or Madam,
I am writing in connection with a laptop I lost last weekend which was under the travel insurance with your company.
That was the ‘HP’ brand laptop which I bought last month with a price of USD 650.00. It was black colored and with the latest i-7 core processor technology covering a 2 years of warranty.
I have visited Goa to spend my yearly holiday along with my entire family member. The laptop was stolen from my hotel room where we were at sea beach. It is to be mentioned here that the room was locked during that time. After returning I found myself in this unpleasant situation and contacted to the hotel authority immediately and made a serious complaint. Moreover, I have made a General Diary to the nearest police station for the same reason. The copy of the GD is enclosed here.
Therefore, I request you to properly investigate the matter and arrange to pay the claimed amount under insurance by a cheque at an early date so that I can purchase a new one. Your early action in this regard will be highly appreciated.
You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.
Write to the airline and
• explain what happened
• describe your suitcase and tell them what was in it
• find out what they are going to do about it
Dear Sir or Madam,
I am writing to you regarding my suitcase, which was lost on the British Airways flight from London to New York (BA123) on January 2nd. When I realized the loss on my arrival in New York I reported it to the counter staff. The agent promised to give my hotel a call within the next hours, but unfortunately this did not happen. I have contacted British Airways numerous times since by phone without being able to locate the suitcase.
My suitcase is made of dark blue fabric with black handles and a single. It contains clothing, presents for friends I will visit and photographic equipment I was planning to use on my trip. I already had to buy some cloths and toiletry for which I attached the receipt to this letter expecting you to refund my expenses.
I hope this matter can be resolved very soon as I plan to continue my trip to California on the 7th of January and will no longer be able to pick up the suitcase in New York after this date. You can reach me on my mobile 123456789.